Privacy Policy

Who We Are

Sydney First Waterproofing provides waterproofing, membrane installation, remedial and related operational services. Our systems support internal staff workflows such as secure sign-in, site check-ins, job administration, reporting, notifications and related business records.

Information We Collect

• Account details such as username, name, email address and role-based profile information.
• Operational records entered by authorised users, including check-ins, job details, attendance, materials, notes, reports and related business activity.
• Location data submitted during check-in, including latitude, longitude, accuracy and timestamp.
• Technical and security information needed to keep the service working, such as authentication tokens, session activity and notification subscriptions.

How We Use Information

• To authenticate users and give them access to the correct parts of the system.
• To record site attendance and check-in activity for operational, safety, payroll and reporting purposes.
• To manage business workflows such as client work records, materials, invoices, notifications and internal administration.
• To maintain system security, investigate issues and protect the integrity of the service.

Location Data

The mobile app may collect location data when a user performs a check-in. This information is used to record where the check-in was made and may include latitude, longitude, location accuracy and time of submission. We do not use this data for advertising.

Notifications

Our systems may use in-app, browser or device notifications to alert authorised users about operational events. Notification preferences may be controlled inside the service where available.

Sharing Of Information

We do not sell personal information. Information may be shared only where reasonably required to operate the service, such as with hosting, infrastructure, map or notification providers, or where required by law.

Data Retention

We retain information for as long as reasonably necessary to operate the business, maintain records, meet contractual or legal obligations, resolve disputes and enforce our legitimate business interests.

Security

We take reasonable steps to protect information against unauthorised access, alteration, disclosure or destruction. No online service can guarantee absolute security, but we use access controls, authentication and managed hosting to help protect data.

Your Choices

You may request access to, correction of, or deletion of your information where applicable. You may also stop using the app at any time and can disable device-level permissions such as notifications or location access, although some features may no longer function correctly.

Children's Privacy

Our services are intended for business and operational use and are not directed to children.

Changes To This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page.